- We aim to provide a high standard of care to all our patients
- You will be received and treated courteously
- You will be seen within 30 minutes of your appointment unless unforeseen circumstances arise
- Our practice premises will be clean, comfortable and maintained to the standard required by current modern medical practice
- Repeat prescriptions will be issued within 48 hours
- Patients with urgent medical problems will be seen the same day
- Patients for routine appointments will be seen within 48 hours
- Outside normal surgery hours you will not have to make more than two telephone calls to contact a doctor
- All new patients will be offered an appointment for a health check
- You may ask for a health check every 3 years between the ages of 16-74
- Patients 75 years of age and older will be offered an annual health check
- You will receive appropriate medical care from suitable qualified staff on the basis of clinical need
- Any proposed treatment and its risks will be discussed before you decide to proceed
- You will be referred to a consultant, or other health professional acceptable to you, when deemed necessary
- You have the right to see your medical records in line with Access to Health Records Act 1990. All practice staff will keep your information confidential
- You should recognise that you can make a significant contribution to your own and your family's good health and well-being and take some personal responsibility for it
- You should register with a GP - the main point of access for NHS care. You should treat NHS staff and other patients with respect and recognise that causing a nuisance or disturbance on NHS premises could result in prosecution
- You should provide accurate information about your health, condition and status
- You should keep appointments or cancel within reasonable time. Receiving treatment within a maximum waiting time may be compromised unless you do. You should follow the course of treatment which you have agreed and talk to your clinician if you find this difficult
- You should participate in important public health programmes such as vaccination
- You should ensure that those closest to you are aware of your wishes about organ donation
- You should give feedback - both positive and negative - about the treatment and care you have received including any adverse reactions you may have had
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