Practice Charter

The Practice

We aim to provide a high standard of care to all our patients
You will be received and treated courteously
You will be seen within 30 minutes of your appointment unless unforeseen circumstances arise
Our practice premises will be clean, comfortable and maintained to the standard required by current modern medical practice
Repeat prescriptions will be issued within 48 hours
Patients with urgent medical problems will be seen the same day
Patients for routine appointments will be seen within 48 hours
Outside normal surgery hours you will not have to make more than two telephone calls to contact a doctor
All new patients will be offered an appointment for a health check
You may ask for a health check every 3 years between the ages of 16-74
Patients 75 years of age and older will be offered an annual health check
You will receive appropriate medical care from suitable qualified staff on the basis of clinical need
Any proposed treatment and its risks will be discussed before you decide to proceed
You will be referred to a consultant, or other health professional acceptable to you, when deemed necessary
You have the right to see your medical records in line with Access to Health Records Act 1990. All practice staff will keep your information confidential

You should recognise that you can make a significant contribution to your own and your family's good health and well-being and take some personal responsibility for it
You should register with a GP - the main point of access for NHS care. You should treat NHS staff and other patients with respect and recognise that causing a nuisance or disturbance on NHS premises could result in prosecution
You should provide accurate information about your health, condition and status
You should keep appointments or cancel within reasonable time. Receiving treatment within a maximum waiting time may be compromised unless you do. You should follow the course of treatment which you have agreed and talk to your clinician if you find this difficult
You should participate in important public health programmes such as vaccination
You should ensure that those closest to you are aware of your wishes about organ donation
You should give feedback - both positive and negative - about the treatment and care you have received including any adverse reactions you may have had