Practice Charter




The Practice

  • We aim to provide a high standard of care to all our patients
  • You will be received and treated courteously
  • You will be seen within 30 minutes of your appointment unless unforeseen circumstances arise
  • Our practice premises will be clean, comfortable and maintained to the standard required by current modern medical practice
  • Repeat prescriptions will be issued within 48 hours
  • Patients with urgent medical problems will be seen the same day
  • Patients for routine appointments will be seen within 48 hours
  • Outside normal surgery hours you will not have to make more than two telephone calls to contact a doctor
  • All new patients will be offered an appointment for a health check
  • You may ask for a health check every 3 years between the ages of 16-74
  • Patients 75 years of age and older will be offered an annual health check
  • You will receive appropriate medical care from suitable qualified staff on the basis of clinical need
  • Any proposed treatment and its risks will be discussed before you decide to proceed
  • You will be referred to a consultant, or other health professional acceptable to you, when deemed necessary
  • You have the right to see your medical records in line with Access to Health Records Act 1990. All practice staff will keep your information confidential

The Patient

  • You should recognise that you can make a significant contribution to your own and your family's good health and well-being and take some personal responsibility for it
  • You should register with a GP - the main point of access for NHS care. You should treat NHS staff and other patients with respect and recognise that causing a nuisance or disturbance on NHS premises could result in prosecution
  • You should provide accurate information about your health, condition and status
  • You should keep appointments or cancel within reasonable time. Receiving treatment within a maximum waiting time may be compromised unless you do. You should follow the course of treatment which you have agreed and talk to your clinician if you find this difficult
  • You should participate in important public health programmes such as vaccination
  • You should ensure that those closest to you are aware of your wishes about organ donation
  • You should give feedback - both positive and negative - about the treatment and care you have received including any adverse reactions you may have had